At Foxar Athon, operations is more than keeping projects on schedule. It is about creating the structure, discipline and operational judgement that allow teams to consistently deliver work we're proud to put our name on.
We're looking for someone who understands how marketing agencies operate from strategy and creative development to production and client delivery. Someone who knows what good work looks like, how great teams collaborate, and how strong operational systems enable both.
If you enjoy developing people, strengthening workflows and raising the quality of work across an organisation, we'd love to meet you.
Language Requirement: Native or professional fluency in written and spoken Mandarin Chinese is mandatory.
Lead operational planning by aligning business priorities, project objectives, timelines, resources and delivery expectations so that projects begin with clear direction and realistic execution plans.
Establish operational standards, documentation practices and project workflows so that every department works consistently across all client engagements.
Guide Business Operations Associates by reviewing project planning, documentation quality and coordination practices while developing their operational judgement and professional growth.
Coordinate with strategists, copywriters, designers, video editors and project teams to ensure every department is aligned before work progresses to the next stage.
Review project deliverables at key milestones by assessing strategic alignment, execution quality and client readiness before work is presented or delivered.
Identify execution gaps, operational risks and workflow bottlenecks early so that issues are addressed before they impact project quality, timelines or client expectations.
Monitor project portfolios, resource allocation and team capacity to support workload planning and balanced resource utilisation across the agency.
Evaluate completed projects by reviewing delivery performance, workflow effectiveness and team feedback to identify practical improvements for future projects.
Strengthen project templates, SOPs, documentation standards and operational processes so that every completed project improves the way future work is delivered.
Support leadership by preparing operational reports, delivery updates and business insights that contribute to planning, resource decisions and organisational growth.
3+ years of experience in a branding, creative, digital marketing or integrated advertising agency.
Strong understanding of how strategy, creative, production and client servicing work together throughout the project lifecycle.
Proven experience leading project delivery, operations or account management teams.
Excellent documentation, planning and organisational skills.
Strong operational judgement with the ability to prioritise multiple projects simultaneously.
Experience using project management platforms, Google Workspace and operational reporting tools.
Comfortable using AI productivity tools to improve operational workflows and team efficiency.
We care less about leaders who simply keep projects moving.
We care more about leaders who:
Understand what great work looks like.
Ask thoughtful questions before making decisions.
Create clarity before confusion appears.
Raise standards through coaching and constructive feedback.
Build systems that help teams perform consistently.
Notice operational risks before they become problems.
Balance business priorities with creative quality.
Continuously improve how teams collaborate and deliver work.
Have spent several years working in a marketing, branding or creative agency.
Enjoy helping teams become more organised, consistent and effective.
Naturally identify gaps in project planning, communication or execution.
Believe documentation and workflows are essential to creative excellence.
Find satisfaction in building systems that help others produce better work.
Care as much about the quality of the work as you do about delivering it on time.
Prefer managing schedules without understanding the work being delivered.
Believe operations and creative quality are separate responsibilities.
Avoid giving constructive feedback or challenging unclear direction.
Focus only on deadlines without considering delivery quality.
Prefer maintaining existing processes over continuously improving them.
At Foxar Athon, Business Operations is where strategy, creativity and execution come together.
You'll help build the systems that support great work, develop the people who deliver it, and maintain the standards that define our agency.
If you're looking for a role where operational leadership shapes the quality of every project we deliver, we'd love to meet you.
Resume
Portfolio of projects you've led or delivered
Build stronger systems. Develop stronger teams. Deliver stronger work.